Support

Questions, problems, or ideas for Trymmer? We'd love to hear from you.

Email us at support@trymmer.app

We read every message and usually reply within two business days. To help us sort out a problem quickly, please include:

  • Whether you're using a Mac or an iPad, and its macOS or iPadOS version
  • The Trymmer version (on Mac, Trymmer › About Trymmer)
  • What you did, what you expected, and what happened instead
  • The kind of video, if it's about a specific file (for example, “iPhone video, 4K HEVC, about 10 minutes”)

Feature ideas are just as welcome. Many of Trymmer's features started as someone's request.

Looking for how something works? The Trymmer guide covers every feature.

Common questions

Why does my trimmed video start a little before where I marked it?

With Original Quality, Trymmer copies your video without re-encoding it. A copied video can only start on a keyframe, a complete picture that the following frames are built from, so each kept part starts at the keyframe just before your mark. Phone videos usually have one every second or two. The timeline shows the adjusted start.

To cut on the exact frame, turn on Exact cuts in the export sheet. Trymmer then re-encodes only the few frames at each cut and still copies the rest untouched. Choosing a preset such as HEVC High Quality also cuts exactly, but re-encodes the whole video.

Why is Exact cuts unavailable?

Exact cuts works with H.264 and HEVC videos, which covers almost all phone and camera recordings. The export sheet says why it isn't available. The usual reasons are another codec, a crop (which always re-encodes), several videos joined into one timeline, or a file whose format changes partway through.

Which videos can Trymmer open?

MP4, MOV, and M4V files that your Mac or iPad can play. That includes videos from iPhone, most cameras, screen recordings, and most downloaded videos. Formats like MKV, AVI, and WebM aren't supported.

Why does Trymmer ask for permission to save next to my video on Mac?

For your security, macOS only gives an app access to the video you opened, not to the folder it's in. The first time Trymmer saves next to a video, it asks you to allow that folder. It remembers the permission, including for other videos in the same folder and its subfolders. You can also choose a fixed output folder in Settings.

Where do my exports go on iPad?

Videos opened from Files are saved next to the original when the location allows it; otherwise Trymmer asks where to save. Videos chosen from Photos are saved to the Files app under On My iPad › Trymmer, and to your photo library when Save to Photos is on (it's on by default for those videos). Finished exports in the queue also have a Share button.

Why is my export slow?

Original Quality exports copy the video and are very fast. Exports that use a preset, crop the video, use Fit to Size, or normalize the audio have to re-encode every frame, which takes longer and depends on your device. The export queue shows the time left, and you can keep editing while it works.

Can I quit while an export is running?

Yes. Trymmer asks first, then pauses the export. Next time you open Trymmer the export is waiting in the queue, paused. Press Resume and it continues from where it stopped instead of starting over.

Will Trymmer change or delete my original video?

Never. Trymmer always writes a new file and doesn't modify the original. If a file with the same name already exists, it adds a number instead of replacing it.

Does Trymmer upload my videos?

No. Everything happens on your device, and Trymmer doesn't collect any data. See the privacy policy.

System requirements